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TIOR Design Studio ("TIOR," "we," "us," or "our") offers furniture and design products sourced from various independent manufacturers, brands, and suppliers.
All orders are subject to the applicable manufacturer's, brand's, or supplier's production, fulfillment, shipping, and delivery policies, except where otherwise required by applicable law.
Because TIOR works with multiple suppliers, shipping methods, costs, delivery timelines, and available services may vary by product and destination.
Many products offered through TIOR are made-to-order, specially sourced, or manufactured according to customer-selected specifications.
Production and order processing times are determined by the applicable manufacturer or supplier.
Estimated lead times may vary depending on:
Product availability and inventory
Manufacturing and production schedules
Customization requirements
Supplier processing times
Shipping origin and destination
International transportation and customs processing
Production lead times and shipping transit times are separate unless expressly stated otherwise.
Customers should review the product-specific estimated lead time before placing an order.
Estimated shipping and delivery timelines are based on information provided by the relevant manufacturer, supplier, or delivery provider.
These timelines may vary depending on product availability, production schedules, transportation conditions, and other logistical factors.
Because furniture is often manufactured or fulfilled by third-party suppliers, actual delivery dates may differ from initial estimates.
TIOR will make reasonable efforts to communicate material shipping updates as information becomes available.
Estimated dates are not guaranteed delivery dates unless expressly agreed otherwise.
Nothing in this policy limits customers' rights under applicable shipping and consumer protection laws.
Shipping fees vary depending on the product, manufacturer, shipping method, delivery destination, and available services.
Applicable shipping charges will be provided during checkout or through an agreed quotation before the customer completes the purchase.
Certain products may qualify for complimentary shipping, while others may require additional freight or specialized delivery services.
Any additional charges requiring customer authorization will be disclosed and handled in accordance with applicable law.
Depending on the product and supplier, available delivery services may include:
Standard Delivery
Threshold Delivery
In-Home Delivery
White Glove Delivery
Assembly or Installation Services, where available
Delivery services are performed according to the applicable supplier's or delivery provider's service terms and availability.
The scope of each service may vary.
White Glove Delivery does not automatically include assembly, installation, packaging removal, or placement in a specific room unless expressly confirmed.
Customers are encouraged to confirm the exact delivery service included with their order.
Certain products may be manufactured or shipped from locations outside the United States.
International orders may require additional processing, customs clearance, and transportation time.
Depending on the product and shipping terms, applicable import duties, customs charges, or other fees may apply.
Any known charges and applicable responsibilities will be disclosed as required by law before purchase.
International shipping timelines may be affected by customs inspections, carrier operations, and other circumstances beyond the supplier's direct control.
TIOR works with independent manufacturers, suppliers, and delivery providers that manage production and shipping schedules.
Delays may occur due to manufacturing issues, inventory shortages, transportation disruptions, customs processing, or other unforeseen circumstances.
If an order cannot be shipped within the applicable promised shipping timeframe, TIOR will provide the notices, delay options, cancellation rights, and refunds required under applicable law.
This includes compliance with the FTC's Mail, Internet, or Telephone Order Merchandise Rule where applicable.
Supplier-related shipping delays do not eliminate customers' legally protected cancellation or refund rights.
TIOR will coordinate with the relevant supplier to communicate updated shipping information and assist in resolving delivery-related issues.
For certain furniture shipments, the delivery provider may contact the customer directly to arrange a delivery appointment.
Customers are responsible for providing accurate delivery information, including:
Full delivery address
Apartment or unit number, where applicable
Valid contact phone number
Relevant building access instructions
Customers should ensure that delivery locations are reasonably accessible and suitable for the dimensions of the ordered furniture.
If delivery requirements are not met, additional charges or rescheduling may apply in accordance with previously disclosed supplier or delivery provider terms and applicable law.
Customers should inspect products and packaging upon delivery whenever reasonably possible.
If a product arrives damaged, defective, incomplete, or incorrect, customers should contact TIOR as soon as reasonably possible.
Please provide the order number, photographs, and a description of the issue.
TIOR will coordinate with the relevant manufacturer, supplier, or delivery provider to review the claim and determine the appropriate resolution.
Depending on the circumstances and applicable law, available remedies may include repair, replacement, exchange, or refund.
Nothing in this policy limits statutory rights relating to damaged, defective, missing, or undelivered products.
Tracking information will be provided when available from the manufacturer, supplier, or shipping carrier.
Certain freight or White Glove deliveries may not provide standard package tracking.
Customers may contact TIOR for assistance with available order and delivery updates.
Shipping-related returns, refused deliveries, and delivery cancellations are generally subject to the applicable manufacturer's or supplier's policies.
Any associated fees or restrictions must be consistent with terms disclosed to the customer and applicable legal requirements.
For additional information, please review our Return & Refund Policy.
For questions regarding shipping costs, delivery options, estimated lead times, or order status, please contact:
TIOR Design Studio
Customer Support: tiorstudio@tiorstudio.com
Website: https://shop.tiorstudio.com
Important Notice
TIOR follows the shipping and delivery policies established by the respective manufacturers, brands, and suppliers.
While TIOR coordinates order-related communication and customer support, production and fulfillment schedules are generally managed by the relevant suppliers.
All shipping arrangements remain subject to applicable United States federal and state consumer protection laws.